Agency Wi-Fi Users  
Users located in core offices using the CWAGYField2 Wi-Fi will also need to update their Wi-Fi password settings. Go to your device Wi-Fi settings, select CWAGYFIELD2 NETWORK, enter your user name and new password then click OK.  
  
You may need to disconnect from the network on PC’s or forget the network on mobile devices first and then reconnect to be prompted to enter your username and new password.  
  
 

1. Left click on the network icon in the bottom right corner (by the time and date) so that the list of networks appears.

2. If the network you wish to forget is listed you can right click then forget it from there, otherwise, click on Network and Internet settings.

3. On the new window that opened click on Wi-Fi on the left side then manage known networks in the center portion of the page.

4. Look for the respective network then click on it and you can forget the network from there.

 

  
Contact your Agency Technology Specialist with any questions in completing your password change. 




MacOS -

1. Click the Wi-Fi icon in your Mac’s menu bar.

 

2. Select Network Preferences.

3. In the window that opened, click on Advanced.

4. Under the Wi-Fi tab, scroll through and select the network you want your Mac to forget, then click the minus (-) sign.

5. Click Remove on the prompt that appears.

  

6. Click OK and then Apply on the remaining windows.




Mobile Device Users  
After your password reset is completed, you will be prompted on your mobile device to enter your new password. This may not occur immediately and could take up to one hour to prompt.  
  
  


Scenario:

I cannot connect my Mobile Device to the Agency WiFi after changing my password. How can I fix this?

Solution:

Android -

Some Androids may vary in terminology used as well as layout of the menus but these steps should cover most up to date Android phones/tablets. *Screenshots below were taken on a Google Pixel 6 Pro*

1. Open the settings app and look for the network section/option.

2. Look for and tap the wifi/internet option.

3. Tap saved/known networks.

4. Select your respective network and then tap forget/delete.


iOS -

1. Open the settings app and open wifi (should be near the top).

2. Locate the network you wish to forget then tap on it.

3. Select forget this network.


Open Settings on your device

Click on Wifi. The network you are connected to should appear off to the right.

 

Select the Network you wish to forget by touching the information icon. For the Agency WiFi in a core office, the network name will be CWAGYFIELD2. Then select Forget This Network.

Reconnect to the CWAGYFIELD2, entering your AA# and password (for Core Agency locations)

*NOTE: For Android devices, the instructions will vary depending on the device make and model, as well as operating system. For this reason, instructions for your specific device would likely be easier to obtain by speaking with your Agency Technology Specialist for hands on assistance.